LSA: Contact Center Agent

 

Contract Junior position

East Rand, Gauteng

R7,000 – R10,000 pm basic salary

Closing: 24 July 2018

 

About the Position

Contact Centre Agents (permanent and contract) automotive / building / glass and insurance industries

Manage the front desk of a service centre by providing professional operational support and general business consultation to all customers and staff. Special emphasis should be to ensure compliance with corporate identity and the correct advice is given to customers.

Responsibilities

Customer Service

Manage all calls diverted to the call centre by giving relevant advice to customers in the most professional manner – telephonically
Load all leads on the system
Provide customers with a formal written, sms or telephonic quote and follow up till converted
Ensure that you handle all customer complaints
Handle the processing of any claims accurately and quickly by liaising with the customer on the correct excess amount and collect payment
Administration

Process all Call Centre requests, i.e. incompletes, cash jobs and quotes
Collate full and accurate set of paperwork per transaction
Sales

Follow up on all cash leads provided
Provide quotes to customers
Review all leads and non-converted claims for actions to improve cash conversion rates
Look for any upsell opportunities
Attendance and General Duties

Reasonable requests to work alternate weekends and overtime as and when required
Responsibility to report on any fraud to the Company fraud hotline or senior manager
Comply with policies, procedures, standards and actively participate in operational initiatives

Requirements

Minimum Matric / Grade 12
3 years selling or sales experience
A high level of product knowledge within the automotive / building / glass and insurance industries
Excellent interpersonal communication skills and customer service orientated
PC Literacy (MS Office and SAP)
Market related salaries depending on relevant qualifications and experience.

Desired Skills

call centre
contact centre
customer service
SAP
insurance
building
glass
automotive

Desired Qualification Accreditation

Grade 12 / Matric

 

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